TERMS & POLICIES

At Ulen Candle Company LLC (“we,” “us,” or “our”), your privacy is important to us. This Privacy Policy explains how we collect, use, and protect your information when you visit or make a purchase from ulencandlecompany.com (the “Site”).

We collect personal information that you voluntarily provide when you:

• Make a purchase
• Subscribe to our email list
• Contact us via forms or email

This may include:

• Name
• Email address
• Shipping/billing address
• Phone number
• Payment information (processed securely via third-party payment providers)

We also automatically collect certain data through cookies and similar technologies, such as:

• Your browser type and device
• IP address
• Pages visited
• Time spent on our site

We use the information we collect to:

• Fulfill orders and deliver products
• Process payments and provide customer support
• Communicate with you about your order, promotions, and updates
• Improve our website, products, and services
• Comply with legal obligations

We do not sell, rent, or trade your personal information. We may share your information with trusted third parties to help us operate our business and deliver services, including:

• Payment processors (e.g., Stripe, PayPal)
• Shipping providers (e.g., USPS, UPS)
• Email service providers
• Website hosting partners

These third parties are only given access to the information necessary to perform their functions and are obligated to protect your data.

We use cookies to improve your browsing experience, analyze website traffic, and understand how users interact with our site. You can adjust your browser settings to refuse cookies or notify you when cookies are being used.

You have the right to:

• Access, update, or delete your personal information
• Unsubscribe from marketing emails at any time
• Request information about how your data is used

To exercise these rights, contact us at hello@ulencandlecompany.com.

We take reasonable steps to protect your information from unauthorized access, loss, misuse, or alteration. However, no method of transmission over the Internet is 100% secure.

Our website is not intended for children under 13. We do not knowingly collect personal information from children.

We may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated effective date.

For questions about this Privacy Policy, please contact us at:
📬 Ulen Candle Company LLC
📧 hello@ulencandlecompany.com
🌐 https://ulencandlecompany.com

Thank you for shopping with Ulen Candle Company LLC! We want you to love every item you receive. If something’s not quite right, we’re here to help.

We gladly accept returns on unused, unopened items within 14 days of delivery. To be eligible for a return:

• The item must be unused, in its original packaging, and in the same condition you received it.
• You must provide proof of purchase (order number or receipt).

To start a return, email us at hello@ulencandlecompany.com with your order details.

Please note:

• Return shipping costs are the responsibility of the customer unless the item arrived damaged or incorrect.
• We do not accept returns on sale items, custom/personalized products, or gift cards.

If your order arrives damaged or isn’t quite right, please reach out within 7 days of delivery. We’ll make it right.

Send an email to hello@ulencandlecompany.com with:

• A photo of the item and packaging
• Your order number
• A short description of the issue

We’ll replace the item or offer a refund as quickly as possible.

Once we receive and inspect your return, we’ll notify you of the approval status. If approved:

• Your refund will be issued to your original form of payment.
• Please allow 5–10 business days for the refund to appear on your statement.

Shipping fees are non-refundable unless the return is due to our error or a defective product.

We currently do not offer direct exchanges. If you’d like a different item, simply return your original purchase and place a new order.

We’re here to support you. If you have questions about your order or need help with a return, email us at:
📧 hello@ulencandlecompany.com

Thank you for shopping small and supporting Ulen Candle Company. 🕯️